Ram is a Business Communication Coach, believes to LIVE meaningfully! Learn Inspire Value Entertain.He helps businesses as well as individuals achieve dramatic results thru rediscovering their inspirations, triggering the ability to influence others and create meaningful impacts.
Monday, June 4, 2012
Customer Service Quote #5
"Like it or not, people are talking about your business all the time. Some talk is positive, but because of a quirk in human nature, negative talk reaches a much wider audience than positive talk." Jerry Wilson
Sunday, June 3, 2012
Customer Service Quote #4
"Customers set up a hierarchy of values, wants, and needs based on emperical data, opinions, word-of-mouth references, and previous experiences with products and servies. they use that information to make purchasing decisions." Regis McKenna
Saturday, June 2, 2012
Customer Service Quote #3
"The best prospect is the client who has already dealt with you. The second best is the one referred to by a client who has dealt with you previously. The third best is the on e referred to you by another trusted professional or friend." Marilyn Jennings.
Friday, June 1, 2012
Customer Service Quote #2
"The last thing you want to do is to say something or engage in an activity that may irrituate your referral prospect. Any contact you have with the referral will more than likely be related back to its source. It is vital that any feedback is positive, otherwise, your source for referrals will terminate." Scott Kramnick
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